Delivery Information

  • Where can I receive my order?

    It can be sent to an address selected by you (home, work, etc. - never a PO Box)

  • Can the delivery country be different from the purchase country?

    Yes, however please be careful to select the correct postage option to avoid disappointment.

  • How long will my order take to arrive?

    Delivery times depend on the type of delivery selected.

  • We post all UK deliveries that are under 2KG in weight, by Second Class Royal Mail Signed For. This service on average takes 3-5 working days to arrive +24/48 h Northern Ireland and remote areas (Excluding bank holidays)

  • Parcels exceeding 2KG will be sent via courier. The courier we have selected is IPost, however where necessary we may choose to select alternative providers

  • Parcels are dispatched between 5-7 days after your order is placed, this is due to the time and care taken in wrapping your precious crystals to ensure the arrive safely. If there is any further delay in dispatch we will endeavor to contact the customer to discuss the individual circumstances
  • If you would like to collect your order from the store, please state this in the NOTES section when you checkout. All postage costs paid will be refunded to you upon collection of your order

  • How much do I pay for delivery service?

    When processing your purchase we will show you the shipping methods available for this order and we will indicate the shipping costs.

  • United Kingdom

  • Large Letters ~ Crystal Bracelets, Pendants & Crystal Collections 2nd class signed for UNDER 2kg Royal Mail Signed For UK: £3.95

  • Small Parcels ~ Bigger Crystal Items & T Lights (Due to the delicate natural & weight of our Crystals ~ we send via courier) 2 x Crystal T.Lights & Lamps 2kg-5kg Shipping 5-7 working days UK: £8.50

     

  • Contact Claire 07506483219 for Courier Quotes for Larger Parcels or Courier queries

    European Countries - Zone 1

  • Large Letters ~ Crystal Bracelets, Pendants & Crystal Collections ONLY £7
  • Small Parcels ~ Bigger Crystal Items & T Lights (Due to the delicate natural & weight of our Crystals ~ we send via courier) £15.00

India

  • Small Parcels ~ Bigger Crystal Items & T Lights (Due to the delicate natural & weight of our Crystals ~ we send via courier) £15

    Ireland

  • Large Letters ~ Crystal Bracelets, Pendants & Crystal Collections ONLY £7 Up to 1KG: £3.75

  • Small Parcels ~ Bigger Crystal Items & T Lights (Due to the delicate natural & weight of our Crystals ~ we send via courier) £8.50

     

North American Countries - Zone 1

  • Large Letters ~ Crystal Bracelets, Pendants & Crystal Collections ONLY £7 Up to 1KG:
  • Small Parcels ~ Bigger Crystal Items & T Lights (Due to the delicate natural & weight of our Crystals ~ we send via courier) £15

     Oceanian Countries - Zone 1

  • Large Letters ~ Crystal Bracelets, Pendants & Crystal Collections ONLY £7 Up to 1KG:
  • Small Parcels ~ Bigger Crystal Items & T Lights (Due to the delicate natural & weight of our Crystals ~ we send via courier) £15
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  • Rest of world

  • Large Letters ~ Crystal Bracelets, Pendants & Crystal Collections ONLY £7 Up to 1KG:
  • Small Parcels ~ Bigger Crystal Items & T Lights (Due to the delicate natural & weight of our Crystals ~ we send via courier) £15

  • Can I track my order?

    Yes, for all courier parcels, tracking information is available, please contact us for this. We are also able to confirm delivery if sent via royal mail.

  • What is the home delivery process?

    We will send you an email confirming that your items have been packaged, this email may appear to be a dispatching notification but please be aware that this alert is to confirm that your order has been packaged - it may still take a number of days to reach the postal network (sometimes due to weekends, bank holidays or sheer volume of post at the post office). Please be patient, we would rather your crystals arrive safely.